FAQ's

Q. Do you provide samples?

Ans: Sampling is supported by us but is chargeable @ retail pricing of the product + GST + transportation charges.

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Q. How to register a suggestion/complaint?

Ans: Please fill out the form given below and/or you may contact us through our official email id support@bithikainnovates.com or on call to our customer care number.

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Q. Is bulk purchasing available?

Ans: Bulk purchases are most welcome and we offer special discounts for the same.

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Q. How to get distributorship/dealership?

Ans: For distributorship/dealership, please refer to Contact Us - Distributors online. Further catalogue may be downloaded from Support- Product Catalogues.

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Q. What are the Distributorship charges?

Ans: Distributorship application filing is free of cost. However whenever the application is reviewed and if eligible for further processing a file processing charge is required to paid.

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Q. Can we buy in retail online?

Ans Yes, we are at present developing the ecommerce platform for  retail sales. Till that time customers who wish to buy in retail may place their orders directly to us on call or by email.

 

Q. Will the products fit in our home's with legacy fittings?

Ans: Most of our products are designed to fit almost all types of fittings except the concealed and panel lights.

 

Q. Can we fit the concealed lights on our own?

Ans: Concealed lights require a false ceiling or a ceiling with mounting holes for fitment. They may be fitted DIY by the tech savvy, but we recommend first time fitment by a professional. Replacement can be done DIY.

 

Q. What is professional's connect program?

Ans: Professional's connect program is a tailor-made program to support the technical professional's working the feild of electrical systems, builders and other involved in projects pertaining to electrical feild  and eliminates the requirement of regulars market visits and saves their time and money. We also offer special discounts to registered professionals.

 

Q. Can we modify the product?

Ans: Any modification/alteration will cease the product warranty immediately.

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Q. What are the terms of warranty?

Ans: Pls refer Support - Terms & Conditions.

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